Terms & Conditions

Last Updated Date: 2 July 2026

1. Introduction

Welcome to Reprompting Project.

These Terms & Conditions (“Terms”) apply when you access or use repromptingproject.com, purchase a product or service, book a session, submit a form, use one of our AI voice experiences, attend a workshop, join a waitlist, apply for a retreat or otherwise interact with Reprompting Project.

In these Terms, “Reprompting Project”, “we”, “us” and “our” refer to Reprompting Project. “You” and “your” refer to the person accessing our website or using our services.

By using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. About Reprompting Project

Reprompting Project provides personal development, coaching, hypnosis-informed changework, mindset education, AI-assisted reflection tools, voice-based AI experiences, workshops, programs and related services.

Our services may include, but are not limited to:

Reprompting sessions

Boundary Reprompted

Clarity Journaling AI

Hypno Helper AI

Talk Buddy AI

Habit Tracker AI

1:1 coaching or changework sessions

Online programs, digital products and workshops

Retreat-related information, applications and experiences

Educational content, newsletters and blog updates

We are based in Sydney, Australia.

3. Eligibility

Our services are generally intended for individuals aged 18 years or older.

By using our website or services, you confirm that:

You are at least 18 years old; or

You have permission from a parent or guardian to use the service; and

You have the legal capacity to agree to these Terms.

We may refuse access to our services if we believe it is inappropriate, unsafe or unsuitable to provide the service.

4. Educational and Personal Development Purpose

Reprompting Project provides services for educational, coaching, personal development, self-reflection and general wellbeing support purposes.

Our services are not medical, psychological, psychiatric, counselling, crisis, legal, financial or professional healthcare services.

We do not diagnose, treat, cure or prevent medical or mental health conditions.

You are responsible for deciding whether our services are appropriate for you. If you have medical, mental health, psychological or psychiatric concerns, you should seek support from a qualified professional.

If you are in immediate danger, experiencing a crisis, or thinking of harming yourself or someone else, contact emergency services immediately.

5. Hypnosis-Informed and Coaching Services

Some Reprompting Project services may include hypnosis-informed methods, subconscious exploration, visualisation, guided reflection, identity work, mindset tools, journaling prompts or coaching-style questions.

You acknowledge that:

Results vary from person to person;

No specific outcome is guaranteed;

Personal change depends on many factors, including your participation, circumstances, choices and follow-through;

You remain responsible for your own decisions, actions and wellbeing;

Our services are not a substitute for therapy, counselling, medical treatment or psychiatric care.

You should not participate in hypnosis-informed or deep reflective work if you feel it is unsafe or unsuitable for you. If unsure, please seek advice from an appropriate healthcare professional before participating.

6. AI Voice Experiences and Automation

Reprompting Project may offer AI-powered or automated voice experiences, including but not limited to Clarity Journaling AI, Hypno Helper AI, Talk Buddy AI, Habit Tracker AI or similar services.

These services may use third-party technologies such as Vapi, ElevenLabs, Twilio, HighLevel, LeadConnector or similar tools to deliver calls, generate voice responses, send SMS messages, manage workflows or provide automated experiences.

By using an AI voice experience, you understand and agree that:

The service may be automated or AI-assisted;

You may interact with a synthetic or AI-generated voice;

AI responses may not always be accurate, complete or appropriate;

AI-generated content is provided for reflection, education and personal development only;

AI voice experiences are not emergency, medical, psychological, psychiatric or crisis services;

You should not rely on AI-generated output as professional advice;

You are responsible for how you interpret and act on any output.

Where a specific service page states that calls may be recorded or responses may be stored, your use of that service indicates your consent to that processing for the purpose of delivering and improving the service, subject to our Privacy Policy.

Where a specific service page states that call details are not recorded, we will aim to follow that service-specific representation.

7. SMS, Phone Calls and Communication Consent

When you provide your phone number, you may receive transactional communications related to a service you requested. These may include:

Booking confirmations

Appointment reminders

AI call notifications

Service access updates

Payment reminders

Follow-up messages

Support communications

If you opt in to marketing communications, you may also receive promotional messages, offers, event updates, educational content or product announcements.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS marketing by replying STOP where supported or by contacting us through the website. You may still receive essential transactional messages where needed to deliver a service you requested.

8. Bookings, Appointments and Online Sessions

Sessions may be delivered online, by phone, by AI voice call, through Zoom, Google Meet or another suitable platform.

You are responsible for:

Providing accurate booking details;

Attending at the scheduled time;

Ensuring you have a stable internet or phone connection;

Being in a private, safe and appropriate environment;

Using suitable headphones or audio equipment where needed;

Informing us in advance if you need to reschedule.

If you are late to a session, the session may still end at the originally scheduled time.

If we need to reschedule a session due to illness, technical issues, emergencies or other reasonable circumstances, we will offer a suitable alternative time.

9. Payments

Payments may be processed through third-party providers such as Stripe or other payment platforms.

By purchasing a product or service, you agree to:

Provide accurate payment and billing information;

Pay the stated price at the time of purchase;

Pay any applicable taxes, fees or charges;

Ensure your payment method is valid and authorised.

We do not store your full credit card details. Payment processing is handled by third-party payment providers according to their own terms and privacy practices.

Prices may change at any time. Price changes do not affect purchases already completed unless otherwise stated.

10. Refunds, Cancellations and Consumer Guarantees

We aim to be fair and transparent with refunds and cancellations.

Your rights under the Australian Consumer Law are not excluded, restricted or modified by these Terms. You may be entitled to remedies where a product or service does not meet applicable consumer guarantees.

Subject to your rights under the Australian Consumer Law:

Payments for completed sessions are generally non-refundable;

Digital products, downloads, recordings, worksheets, templates and AI-generated outputs may be non-refundable once accessed or delivered;

Missed appointments may be forfeited if insufficient notice is given;

Program deposits may be non-refundable where clearly stated at the time of purchase;

Retreat or event deposits may be subject to separate cancellation terms;

Refunds are not provided simply because you changed your mind, did not complete the program, did not use the service, or did not achieve a particular personal outcome.

If you believe there is a problem with a product or service, please contact us so we can review the situation.

Nothing in these Terms limits your rights under Australian Consumer Law.

11. Subscriptions, Payment Plans and Recurring Payments

If you purchase a subscription, membership, payment plan or recurring service, the relevant payment terms will be shown at the time of purchase.

By enrolling in a recurring payment arrangement, you authorise the payment provider to charge your nominated payment method according to the agreed schedule.

You are responsible for ensuring your payment method remains valid.

If a payment fails, we may suspend or cancel access to the relevant service until payment is resolved.

Cancellation terms for subscriptions or payment plans will be provided at the time of purchase. Cancelling a subscription prevents future charges but does not automatically entitle you to a refund for previous payments unless required by law or stated in the specific offer terms.

12. Retreats, Events and Workshops

Reprompting Project may promote, host or collaborate on retreats, workshops, live events or group experiences.

Additional terms may apply to specific retreats, events or workshops, including terms relating to:

Deposits

Payment deadlines

Cancellations

Transfers

Travel arrangements

Accommodation

Dietary requirements

Health and safety

Participation requirements

Photography or media consent

Code of conduct

Where event-specific or retreat-specific terms are provided, those terms apply in addition to these Terms. If there is a conflict, the event-specific or retreat-specific terms will apply to that event.

Unless expressly stated, flights, travel insurance, visas, personal expenses and travel-related costs are your responsibility.

We strongly recommend that you obtain appropriate travel insurance for retreats or destination events.

13. Suitability and Right to Refuse Service

Some services may require an application, intake form or suitability review.

We may refuse, cancel or discontinue service where we reasonably believe:

The service is not suitable for your needs;

Your participation may create safety concerns;

You require support outside our scope;

You have provided false or misleading information;

You have behaved abusively, unlawfully or inappropriately;

Continuing the service would be unethical, unsafe or impractical.

Where appropriate, we may suggest that you seek support from a qualified healthcare, mental health or other professional.

14. User Responsibilities

When using our website or services, you agree to:

Provide accurate and current information;

Use the services lawfully and respectfully;

Not misuse, disrupt or interfere with our website, systems or services;

Not copy, resell or exploit our content without permission;

Not submit harmful, abusive, unlawful or misleading content;

Not use our services for crisis, emergency or medical support;

Take responsibility for your own decisions, actions and wellbeing.

You agree not to use our website, AI tools, forms, automation systems or communication channels in a way that could damage, overload, impair or interfere with their normal operation.

15. No Guaranteed Results

Reprompting Project may share examples, testimonials, stories, educational material or client experiences.

These are not guarantees that you will achieve the same or similar results.

Personal development outcomes vary from person to person and depend on many factors, including your background, commitment, circumstances, timing, support systems, implementation and personal choices.

We do not guarantee:

Specific emotional outcomes;

Financial outcomes;

Business outcomes;

Relationship outcomes;

Health outcomes;

Behavioural changes;

Personal transformation;

Any particular result from a session, program, AI tool, workshop or retreat.

16. Intellectual Property

All content on our website and in our services is owned by or licensed to Reprompting Project unless otherwise stated.

This may include:

Website copy

Frameworks

Worksheets

Prompts

Scripts

Audio content

Video content

AI call flows

Program materials

Training materials

Graphics

Logos

Brand names

The Reprompting Project name and related concepts

You may access and use our materials for your own personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, sell, publish, teach, train others using, upload, share publicly or commercially exploit our content without written permission.

17. User Content and Submitted Information

If you submit responses, reflections, testimonials, comments, form entries, voice responses, feedback or other content, you retain ownership of your original content.

You grant us permission to use that content as reasonably necessary to:

Deliver the service;

Generate summaries or outputs;

Provide support;

Improve our services;

Manage your account, booking or communication;

Comply with legal or business obligations.

We will only use identifiable testimonials or personal stories for marketing with your consent.

18. Third-Party Tools and Platforms

Our website and services may use or link to third-party tools and platforms, including but not limited to:

Stripe

HighLevel

LeadConnector

Vapi

ElevenLabs

Twilio

Zoom

Google Meet

Google Analytics

Microsoft Clarity

Meta Pixel

LinkedIn Insight Tag

Email, SMS, automation, booking and hosting providers

We are not responsible for third-party platforms, outages, errors, policies, data handling, service changes or security practices.

Your use of third-party platforms may be subject to their own terms and privacy policies.

19. Website Analytics, Pixels and Cookies

Our website may use cookies, pixels, analytics tools, advertising tags, session replay tools, form scripts and similar technologies.

These may help us:

Operate the website;

Understand visitor behaviour;

Improve the website experience;

Measure advertising performance;

Deliver relevant content and offers;

Manage forms, bookings and payments;

Protect against spam, fraud or misuse.

These technologies may include tools such as Google Analytics, Microsoft Clarity, Meta Pixel, LinkedIn Insight Tag, HighLevel, LeadConnector or similar services.

For more information, please read our Privacy Policy.

20. External Links

Our website may link to external websites, articles, blogs, tools, payment pages, meeting platforms, retreat pages or third-party resources.

We provide these links for convenience only.

We do not control and are not responsible for third-party websites, content, terms, privacy practices, security or availability.

21. Confidentiality

We aim to handle your personal information and session-related information respectfully and confidentially.

However, confidentiality is subject to practical and legal limits.

We may disclose information where:

Required by law;

Necessary to protect safety;

Needed to prevent serious harm;

Required to respond to legal, regulatory or government requests;

Necessary to operate our business through trusted service providers;

You have given consent.

Please also refer to our Privacy Policy for details about how personal information is collected, used and disclosed.

22. Technical Issues and Availability

We aim to keep our website and services available, but we do not guarantee uninterrupted access.

Services may be affected by:

Internet outages

Phone network issues

Platform downtime

Third-party provider outages

Browser or device issues

Maintenance

Security updates

AI provider errors

Payment processor issues

Calendar or video platform issues

We are not liable for delays, interruptions or failures caused by events beyond our reasonable control.

Where a paid service cannot be delivered due to a technical issue within our reasonable control, we will take reasonable steps to reschedule, restore access or provide an appropriate remedy.

23. Limitation of Liability

To the maximum extent permitted by law, Reprompting Project is not liable for any indirect, incidental, consequential, special or punitive loss or damage arising from your use of our website or services.

This includes, but is not limited to, loss of income, loss of opportunity, emotional distress, business interruption, loss of data, reputational damage or reliance on AI-generated content.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

24. Indemnity

You agree to indemnify Reprompting Project against any loss, damage, cost, claim or expense arising from:

Your breach of these Terms;

Your misuse of our website or services;

Your unlawful conduct;

Your infringement of another person’s rights;

Your reliance on our services in a way that is outside their intended educational or personal development purpose.

This indemnity does not apply to the extent the loss is caused by our negligence, breach of law or breach of these Terms.

25. Changes to Services

We may update, change, suspend or discontinue parts of our website, products, programs, AI tools or services at any time.

Where you have already purchased a paid service, we will take reasonable steps to provide the service as described at the time of purchase or offer an appropriate alternative where necessary.

26. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised effective date.

Your continued use of our website or services after updated Terms are published means you accept the updated Terms.

For material changes affecting paid services, we may provide additional notice where reasonable.

27. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to these Terms, our website or our services will be subject to the courts of New South Wales, Australia, unless applicable law requires otherwise.

28. Contact

If you have questions about these Terms, please contact us through the contact form on our website:

Website: https://repromptingproject.com/contact

Business: Reprompting Project
Location: Sydney, Australia