Privacy Policy

Last Updated Date: 2 July 2026

1. Introduction

Reprompting Project respects your privacy and is committed to handling your personal information with care, transparency and integrity.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit repromptingproject.com, contact us, book a session, purchase a product, use one of our AI voice experiences, join a waitlist, submit a form, attend an event or retreat, or otherwise interact with Reprompting Project.

In this Privacy Policy, “Reprompting Project”, “we”, “us” and “our” refer to Reprompting Project.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Reprompting Project provides personal development, coaching, hypnosis-informed changework, mindset education, AI-assisted reflection tools, voice-based AI experiences, workshops, programs and related services.

Our services may include, but are not limited to:

Reprompting sessions

Boundary Reprompted

Clarity Journaling AI

Hypno Helper AI

Talk Buddy AI

Habit Tracker AI

Waitlists, forms and enquiries

Online programs and workshops

Retreat-related information and applications

Educational content, newsletters and blog updates

We are based in Sydney, Australia.

For privacy enquiries, please contact us through the contact form on our website.

3. Information We Collect

The information we collect depends on how you interact with us.

3.1 Information You Provide Directly

We may collect personal information when you:

Submit a contact form

Join a waitlist

Book a session

Purchase a program or AI voice experience

Register for a call, workshop, retreat or event

Complete an intake form, quiz, assessment or worksheet

Subscribe to updates or marketing messages

Send us feedback or testimonials

Communicate with us by email, SMS, phone, form, video call or other channels

This information may include:

Name

Email address

Phone number

Location or time zone

Appointment preferences

Program preferences

Payment-related details

Goals, challenges, reflections or areas you want help with

Form responses, quiz responses or assessment answers

Testimonial content, if you choose to provide it

Any other information you voluntarily submit

3.2 Information Related to Sessions and Programs

For coaching, hypnosis-informed changework, reprompting sessions, Boundary Reprompted or similar services, we may collect information such as:

Your goals for the session or program

Areas where you feel stuck

Patterns, beliefs or behaviours you want to shift

Progress notes

Session preparation responses

Integration reflections

Follow-up communication

Feedback about your experience

You choose what you share. We encourage you not to submit highly sensitive information unless it is genuinely relevant to the service you are requesting.

3.3 Information Related to AI Voice Experiences

Some Reprompting Project services use AI-powered voice calls or automated phone-based experiences.

Depending on the specific service, we may collect:

Name

Email address

Phone number

Preferred call time

Responses given during a call

Session goals or prompts

Call status, duration and completion information

Transactional communication preferences

Opt-in or opt-out status for SMS or marketing messages

For example:

Clarity Journaling AI may involve guided voice journaling calls, progress tracking, consistency tracking and AI-generated journal-style summaries.

Hypno Helper AI may involve automated guided relaxation calls, positive suggestions and personalised responses. Your responses may be securely recorded where needed to personalise the experience.

Talk Buddy AI is designed as a short AI reflection call. Where stated on the relevant service page, call details may not be recorded and only limited contact details such as name, email and phone number may be collected to provide the call.

Habit Tracker AI and similar services may collect information required to send reminders, calls, progress updates or related support.

The exact information collected may vary depending on the service you use and the consent language shown at the time you sign up.

4. Sensitive Information

Because our services may involve personal development, emotional wellbeing, hypnosis-informed changework, mindset, habits, boundaries, confidence, stress, loneliness or similar topics, some information you share may be sensitive.

We only collect sensitive information where:

You provide it voluntarily;

It is reasonably necessary for the service you are requesting; or

You have given consent for us to collect it.

We do not require you to disclose detailed trauma, medical history, mental health diagnoses or private personal history unless you choose to do so and it is relevant to the service.

Our services are not a substitute for medical, psychological, psychiatric or emergency care.

5. How We Use Your Information

We may use your information to:

Respond to enquiries

Provide services you request

Book, confirm and manage sessions or calls

Deliver AI voice experiences

Process payments

Send transactional messages, confirmations and reminders

Provide worksheets, summaries, journal entries, recaps or program materials

Personalise your experience

Track progress, consistency or completion where relevant

Provide support before, during or after a program

Improve our services, website and customer experience

Manage waitlists

Send newsletters, educational content or promotional messages where you have opted in

Measure the effectiveness of advertising and marketing campaigns

Maintain records for business, accounting, legal and compliance purposes

Detect, prevent or address fraud, misuse, technical issues or security concerns

6. AI, Automation and Voice Technology

Reprompting Project may use third-party technology providers to support AI voice calls, automated phone calls, text messages, forms, workflow automation, CRM systems, payment processing, scheduling and related services.

These providers may include tools such as:

HighLevel / LeadConnector for CRM, forms, funnels, automation, email, SMS and customer management

Vapi for AI voice call experiences

ElevenLabs for voice generation and voice-related AI features

Twilio for SMS, phone calls and communication delivery

Zoom and Google Meet for online sessions, meetings, workshops or calls

When you use an AI-powered service, information you provide may be processed by secure third-party systems for the purpose of:

Generating or guiding an AI voice call

Personalising prompts or suggestions

Creating summaries or journal-style outputs

Delivering reminders or follow-up messages

Managing your booking, payment or service access

Improving reliability and service delivery

We do not sell your AI call responses or personal reflections.

AI-assisted tools are designed to support reflection, clarity, habit-building and personal development. They are not a replacement for qualified medical, psychological, psychiatric, counselling or crisis support.

If you are in immediate danger or thinking of harming yourself or someone else, contact emergency services immediately.

7. SMS, Phone Calls and Marketing Consent

When you provide your phone number, you may receive transactional messages related to services you have requested, such as:

Booking confirmations

Appointment reminders

Service updates

AI call notifications

Payment or access updates

Support messages

If you separately opt in to marketing messages, we may also send promotional messages, special offers, new product updates and related content.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS marketing by replying STOP where that option is available, or by contacting us through the website.

You may still receive essential transactional messages where reasonably necessary to deliver a service you requested.

8. Payments

If you purchase a service, program, AI call, workshop, retreat-related offer or other product, payment information may be collected and processed by third-party payment providers such as Stripe.

We do not store your full credit card details.

Payment providers may collect and process information such as:

Name

Email address

Billing details

Payment method details

Transaction amount

Transaction date and status

Fraud prevention information

Their processing is governed by their own privacy and security practices.

9. Cookies, Scripts, Pixels and Tracking Technologies

Our website may use cookies, pixels, scripts, tags, embedded content and similar technologies.

These technologies may be used to:

Make the website function properly

Load pages, images, videos, forms and checkout elements

Remember preferences

Protect the website from spam, abuse or security issues

Understand website traffic and performance

Measure interest in pages, programs and offers

Support marketing or remarketing campaigns

Improve the website and user experience

Understand which content, offers or pages are most useful

Measure advertising performance across platforms

9.1 Analytics and Website Behaviour Tools

We may use analytics and behaviour tools such as:

Google Analytics

Microsoft Clarity

These tools may collect information such as:

Pages visited

Time spent on the website

Clicks, scrolls and navigation behaviour

Device and browser information

Approximate location

Referral source

Session activity

Heatmap and session replay data

Microsoft Clarity may use heatmaps and session replay features to help us understand how visitors interact with the website. We use this information to improve usability, layout, content and website performance.

We do not use these tools to intentionally collect sensitive information. Where possible, we aim to avoid placing behaviour-tracking tools on pages where users are asked to provide deeply personal or sensitive information.

9.2 Advertising and Remarketing Pixels

We may use advertising pixels or tags such as:

Meta Pixel

LinkedIn Insight Tag

Google advertising or remarketing tools

These tools may help us:

Measure advertising performance

Understand whether visitors came from a specific campaign

Create or refine audiences for advertising

Show relevant content or offers on platforms such as Facebook, Instagram, LinkedIn or Google

Understand how people interact with our website after seeing an ad

These platforms may use cookies, pixels or similar technologies according to their own privacy policies and settings.

You can manage some advertising preferences directly through the privacy or ad settings of platforms such as Google, Meta and LinkedIn.

9.3 Website, Form, CRM and Automation Scripts

We may use website, form and automation tools such as HighLevel and LeadConnector to operate parts of the website and manage enquiries, bookings, forms, email, SMS, automation, pipelines and customer communication.

These systems may process information you submit through forms, booking pages, checkout pages, surveys, quizzes or contact requests.

9.4 Payment, Video and Communication Scripts

Our website and services may also interact with third-party systems such as:

Stripe for payments

Zoom for online sessions or meetings

Google Meet for online sessions or meetings

Twilio for calls and SMS

Vapi and ElevenLabs for AI voice services

These providers may use cookies, scripts or similar technologies to provide their services, protect against fraud, secure transactions, deliver communications or operate embedded functionality.

9.5 Your Cookie Choices

You can control cookies through your browser settings.

You may also be able to adjust advertising preferences through Google, Meta, LinkedIn and other platform settings.

Blocking some cookies may affect website functionality, forms, checkout, booking tools, video meetings, AI call access or media playback.

10. Third-Party Services and External Links

We use third-party services to operate our website, communicate with users, process payments, deliver AI voice experiences and improve our services.

These may include providers for:

Website hosting and page building

Forms, funnels and landing pages

Customer relationship management

Email marketing

SMS and phone call delivery

AI voice calls and automation

Payment processing

Appointment scheduling

Website analytics

Session replay and heatmaps

Advertising and retargeting

Video hosting or embedded media

Online meetings

Document, worksheet or workbook delivery

Examples of providers we may use include:

Google Analytics

Microsoft Clarity

Meta Pixel

LinkedIn Insight Tag

Stripe

HighLevel

LeadConnector

Vapi

ElevenLabs

Twilio

Zoom

Google Meet

This list may change over time as our business and technology stack evolves.

Our website may also link to external websites, including blog articles on Medium and retreat-related websites. We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our website or interact with a third-party service, that third party’s privacy policy may apply.

11. Testimonials and User Stories

If you provide a testimonial, review, success story, image, audio, video or feedback, we may ask for permission to use it on our website, social media, emails, presentations or marketing materials.

We will only publish identifiable testimonials with your consent.

You may request removal of a testimonial by contacting us, although we may not be able to remove content that has already been printed, shared by others, cached or archived by third-party platforms.

12. Retreats, Events and Applications

If you apply for or attend a retreat, workshop, event or group experience promoted by Reprompting Project, we may collect information required to assess suitability, communicate with you, manage attendance and support your participation.

This may include:

Contact details

Location and travel-related information

Program goals

Readiness and suitability responses

Payment information

Emergency or safety-related information where relevant

Dietary, accessibility or participation preferences where relevant

Some retreats or events may be operated in collaboration with third parties or through separate websites. Where that occurs, additional terms and privacy policies may apply.

13. Disclosure of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties where reasonably necessary to operate our business, deliver our services or comply with the law.

This may include:

Technology providers

CRM and automation platforms

AI voice and call providers

SMS and email providers

Payment processors

Booking and calendar providers

Analytics and advertising platforms

Contractors or service providers assisting us

Professional advisers such as accountants, lawyers or consultants

Legal, regulatory or government authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

14. Overseas Disclosure

Some of the technology providers we use may store or process data outside Australia.

This may include providers located in countries such as the United States, Canada, the United Kingdom, countries in the European Union, or other regions where our service providers operate.

Where personal information is processed overseas, we take reasonable steps to work with reputable providers and protect your information appropriately.

15. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure third-party platforms

Password-protected systems

Limited access to personal information

Use of reputable payment processors

Secure form and automation tools

Business procedures designed to reduce unauthorised access

However, no online transmission, website, call system, AI platform or electronic storage method can be guaranteed to be 100% secure.

You are responsible for keeping your own devices, email accounts and passwords secure.

16. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Delivering services

Managing bookings and customer support

Keeping business and financial records

Meeting legal, tax and accounting obligations

Resolving disputes

Improving and maintaining our services

Where information is no longer needed, we will take reasonable steps to delete, de-identify or securely archive it.

Retention periods may vary depending on the type of information, the service used and legal requirements.

Some third-party providers may apply their own data retention periods.

17. Your Privacy Rights

You may contact us to request:

Access to personal information we hold about you

Correction of inaccurate or outdated information

Withdrawal of marketing consent

Deletion of information where legally and practically possible

Clarification about how your information is used

We may need to verify your identity before responding to privacy-related requests.

In some cases, we may be required to retain certain information for legal, accounting, dispute resolution, fraud prevention or legitimate business purposes.

18. Marketing Communications

If you opt in to receive marketing communications, we may send you:

Educational content

Program updates

Event invitations

Retreat information

Offers and promotions

New product announcements

AI resource updates

You can unsubscribe from email marketing using the unsubscribe link in our emails, replying STOP to eligible SMS messages, or contacting us through the website.

19. Children and Young People

Our services are generally intended for adults aged 18 and over.

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to address it.

20. Health, Mental Health and Emergency Disclaimer

Reprompting Project provides personal development, coaching, hypnosis-informed changework, AI-assisted reflection, mindset education and related services.

Our services are not medical, psychological, psychiatric or crisis services.

We do not diagnose, treat or cure medical or mental health conditions.

If you require medical, psychological, psychiatric or emergency support, please contact a qualified professional or emergency services in your location.

If you are in immediate danger or thinking of harming yourself or someone else, call your local emergency number immediately.

21. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal obligations or business practices.

The updated version will be published on this page with a revised effective date.

Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

22. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact form on our website:

Website: https://repromptingproject.com/contact

Business: Reprompting Project
Location: Sydney, Australia